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Privacy & Disclaimer

Terms and Conditions

Contact details

Address: Doornikserijksweg 149 - B-8510 Bellegem
Telephone: +32 479 88 38 45
E-mail: info@winechapter.be
Company number: BE 0552 575 643

By accessing and using this website, you expressly agree to the terms and conditions below.


Intellectual property rights

  • The entire content of this website (including trademarks, logos, drawings, data, product or company names, texts, and images) is protected by intellectual property rights.
  • All rights belong to The Winechapter or entitled third parties.
  • It is not permitted to copy, distribute, reuse, or publish material without prior written permission.

Limitation of liability

  • The information on this website is of a general nature and is not tailored to personal or specific circumstances; it does not constitute personal, professional, or legal advice.
  • The Winechapter strives to keep the information complete, accurate, and up to date, but inaccuracies or temporary unavailability may occur.
  • We are not liable for direct or indirect damage resulting from the use of the information or from temporary interruptions or poor functioning of the website.
  • The website may contain links to third-party websites. We have no control over the content or features of these sites and are not liable for any damage resulting from their use.

Applicable law and competent courts

  • Belgian law applies to this website.
  • In the event of disputes, the Justice of the Peace Court of Kortrijk First Canton or the Courts of Kortrijk shall have exclusive jurisdiction.

Privacy Policy

The Winechapter highly values your privacy and processes personal data in accordance with the General Data Protection Regulation (GDPR) and Belgian legislation.


Who is responsible for the processing?


Which personal data do we process?

  • Identification and contact data (e.g. name, address, e-mail, telephone number).
  • Contract and invoicing data (e.g. orders, deliveries, payments, VAT data).
  • Communication data (e.g. messages via forms or e-mail).
  • Web and cookie data (e.g. IP address, device/browser data, preferences) in accordance with our cookie policy.

For which purposes and on which legal basis?

  • Customer and order management (including customer administration, orders/deliveries, invoicing, solvency monitoring): performance of a contract (art. 6.1 b GDPR) and legal obligation (art. 6.1 c).
  • Security, maintenance, and improvement of the website: legitimate interest (art. 6.1 f).
  • Direct marketing/newsletters: consent (art. 6.1 a) or legitimate interest (art. 6.1 f where permitted). You may unsubscribe at any time.
  • Statistical analysis (anonymized where possible): legitimate interest (art. 6.1 f).

With whom do we share your data?

  • Internal employees who require access based on their role (confidentiality).
  • Processors/service providers within the EEA (e.g. IT, hosting, accounting, payment providers) with whom we conclude processing agreements and who take appropriate technical and organizational measures.
  • External partners (e.g. postal services, delivery companies) when necessary for the execution of the agreement.
  • Authorities/government bodies when legally required.

International transfers outside the EEA

  • If data is transferred outside the EEA (e.g. through cloud or analytics services), we ensure appropriate safeguards such as EU Standard Contractual Clauses (SCCs), additional security measures, and transfer assessments in accordance with the GDPR.

Retention periods

  • We do not retain personal data longer than necessary for the purposes for which it was collected.
  • Legally required retention periods (e.g. accounting obligations) are respected.
  • Direct marketing data is retained until you withdraw your consent or object.

Cookies

  • We use cookies to ensure the proper functioning and improvement of the website. Non-essential cookies are only placed after your consent.
  • More information, including retention periods per cookie and your consent settings: see our cookie policy.

Your rights (GDPR art. 15–22)

  • Right of access to your data.
  • Right to rectification of incorrect or incomplete data.
  • Right to erasure (“right to be forgotten”) in cases provided by the GDPR.
  • Right to restriction of processing in cases provided by the GDPR.
  • Right to object to processing based on legitimate interest, including objection to direct marketing.
  • Right to data portability for data you have provided yourself based on consent or contract.

You can exercise these rights by:

  • adjusting your account settings yourself (where applicable), and/or
  • sending an e-mail to info@thewinechapter.be. We will respond within the legally required period.

Security

  • We take appropriate technical and organizational measures to protect your personal data (including access control, encryption where appropriate, backups, and internal procedures).

Complaints and supervision


Changes

We may update this privacy policy when legislation, technology, or our services change. Please consult it regularly.